Refund policy

At Jigden, we take pride in the engineering and quality of our wooden mechanical kits. However, if you are not completely satisfied with your purchase, we are here to help. **30-Day Returns** You have 30 days from the date of delivery to request a return. To be eligible for a return, your kit must be in the same condition that you received it—unassembled, in its original packaging, and with all parts intact. **Return Shipping** Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for your peace of mind. **Refunds** Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment automatically. **Contact Us** To initiate a return, please contact our support team at info@jigden.com with your order number.