Shipping & Returns

Shipping Policy

We believe premium products deserve transparent pricing. Free shipping and duties are included on all orders—no hidden fees at checkout.

• Processing Time: All orders are packed and dispatched within 48 hours.
• Delivery Time: Deliveries to the United States typically arrive in 6-8 business days. We partner with reliable carriers to provide reliable tracking and delivery updates.

Returns & Exchanges

We stand by the quality of our craftsmanship. If you are not completely satisfied, we accept returns within 30 days of delivery.

• Items must be in their original, unassembled condition and packaging.
• Customers are responsible for the return shipping costs.

To initiate a return, please contact our support team at info@jigden.com.

Jigden - Premium Wooden Model Kits